Zizzi

Ordering

• How do I place an order?
• What do I do if my voucher does not work?
• Can I make a change to an order?
• Can I cancel my order?
• What do I do if I regret my purchase?
• How do I log in?
• See all 9 articles

Preorder

• What is a preorder?
• Why can I not add a Preorder item to my basket?
• How does payment for Preorder work?
• How can I cancel my Preorder?
• How will my preorder items be shipped?
• When is a Preorder shipped?
• See all 7 articles

Product Question

• How do I find the right size?
• How can I check if my size is in stock?
• Frequently asked questions about our footwear
• How to take care of your clothes
• What is Reflect?

Delivery

• Shipping prices
• Expected delivery time
• What do I do if I cannot track my parcel?
• What do I do if I received the wrong item?
• What do I do if I did not receive all my items?
• When will I receive a Track & Trace number?
• See all 10 articles

Club Zizzi

• Forgot your password?
• Can I change the e-mail address of my Club Zizzi account?
• How do I change my account information?
• How do I become a member of Club Zizzi?
• What is a Club Zizzi account?
• What is Club Zizzi and what are the benefits?
• See all 10 articles

Payment and Refund

• When will I receive my refund?
• Gift card Information
• What do I do if I cannot get my payment method to work?
• Is it safe to pay through the webshop?
• What payment methods can I use?
• When will the money be withdrawn?

Return and Exchange

• How do I make a return?
• Returning a Faulty Item
• Can I exchange an item?
• Return costs
• How do I get the return material?
• I returned my whole order, why am I still paying for shipping?
• See all 11 articles

Other

• How do I contact Customer Service?
• Customer Service Opening Hours
• Is this a scam?
• Where can I find physical Zizzi stores?
• Want to work for Zizzi?
• Terms and Conditions
• See all 10 articles