Zizzi

Ordering

• How do I place an order on the website?
• Why isn’t my discount code working?
• Can I change my order after placing it?
• Can I cancel my order?
• How do I cancel my purchase and return my order?
• How do I log in or reset my password?
• See all 9 articles

Preorder

• What is a preorder item and when will I be charged?
• Why can I only preorder as a Club Zizzi member?
• When will I be charged for a preorder item?
• Can I cancel a preorder?
• What is combined shipping and split shipping for preorder items?
• When will my preorder be shipped?
• See all 7 articles

Product Question

• How do I find the right size?
• How can I see if an item is in stock in my size?
• How can I get notified when an item is back in stock?
• Where can I find more information about Zizzi shoes?
• Where can I find more information about Zizzi bras?
• What is Reflect?

Delivery

• What are the shipping costs?
• What is the delivery time?
• When will I receive my Track and Trace number?
• Which carriers do you ship with?
• Why is my tracking not updating?
• What should I do if my parcel has not arrived?
• See all 11 articles

Club Zizzi

• Can I place an order without joining Club Zizzi?
• What do I do if I forgot my password?
• How do I unsubscribe from the Club Zizzi newsletter?
• How can I change the email address on my Club Zizzi account?
• How can I change my personal information in my Club Zizzi account?
• How do I sign up for Club Zizzi?
• See all 9 articles

Payment and Refund

• When will I receive my refund after returning an item?
• Should I register my return with Klarna?
• How do Zizzi gift cards work?
• Why is my payment not going through?
• Is it safe to pay on your webshop?
• Which payment methods can I use?
• See all 7 articles

Return and Exchange

• How do I make a return?
• What should I do if I received a defective item?
• Can I exchange an item?
• What does it cost to return an order?
• How do I get return material?
• Will I get my shipping costs refunded if I return my full order?
• See all 11 articles

Other

• How do I contact Customer Service?
• What are your Customer Service opening hours?
• How can I recognize fraud, phishing or fake Zizzi messages?
• Where can I find store locations and contact details?
• How do I apply for a job at Zizzi?
• What are Zizzi’s terms of trade and purchase conditions?
• See all 10 articles