Parcelshop:

We do our best to deliver your order as quickly as possible. 
We aim to deliver your order within 4-5 business days.

Please note:

• Orders placed during weekends or on public holidays are processed on the next working day.

• In rare cases, delivery times may be affected by circumstances beyond our control, such as delays with the carrier or weather conditions.

• You will receive a Track & Trace number once your parcel has been shipped. Please be aware that tracking information may not show the first scan until the parcel reaches the destination country.

As soon as we have received your return parcel, we will initiate the refund process. The time it takes for a refund to be issued depends on the payment method you chose but will be processed within 14 days after you handed over your return parcel to the respective courier.

You will receive the refund through the means of payment you chose for your order. Depending on which payment option you have used, it typically takes between 2-30 days from the time we have transferred the payment until the money is visible in your account.

If you paid with credit card, you should receive your refund within 2-5 business days. With Mastercard, it can take between 2-30 days, depending on the terms and conditions of the card. If you used Klarna, you will automatically receive an amended invoice from Klarna within 2 business days.

However, we may withhold a refund until we have received the item back from you, or until you have provided documentation of having returned the item - whichever happens sooner.

Please note that you are liable for any loss in value of the returned goods. In the event of loss or damage of your return parcel, we need the receipt you received from the courier when you handed in your return parcel to investigate the case and process a refund. Therefore, please remember to always ask for a return receipt.

Returns can be registered in our Return and Exchange Portal. Here you will get access to the necessary return materials and information on how to return or exchange your package.

Important 

Please make sure you get a receipt when you return your parcel. Unfortunately, we cannot initiate an investigation if the package is lost during transit without a receipt. In such cases, we are unable to issue a refund. 

Refund processing 

Once we receive your return, we will begin processing it. Depending on the courier, this may take up to 2 weeks.

When your return has been reviewed and approved, you will receive an email confirmation, and the refund will be issued to the same payment method used for your original order. 

Return requirements 

Zizzi offers a 30-day return policy from the day your package is delivered or ready for pick-up.

Items must be returned in a sellable condition. This means the item may be tried on but not worn, and must be free from damage, odors, or signs of use beyond a basic fitting. All labels and tags must remain attached, unless the item is faulty. 

• Pantyhose and leggings – unless faulty – must be returned unopened in their original packaging. 
• Shoes – unless faulty – must be returned in their original shoebox. The shoebox must be placed inside an additional protective shipping box or bag to prevent damage during transit. 
• Multi-packs Partial returns of multi-pack products are not ac

We are sorry if something in your order isn’t as it should be. If you’ve received a faulty or damaged item, you can easily register it and return it to us.

If Your Order Is Less Than 30 Days Old:

Returns can be registered in our Return and Exchange Portal. You will then be provided with the necessary return material and information on how to return your parcel. 

If More Than 30 Days Have Passed:

If the fault appears after 30 days, please contact our Customer Service team before returning the product. To help us assess your claim quickly, please include:

• A photo clearly showing the defect
• Your order number
• A short description of the issue
   

Assessment at the Warehouse

A final decision regarding a refund is only made after the item has been received and assessed at the warehouse. If the warehouse concludes that the issue is due to normal wear and tear or incorrect use, the claim may be rejected and the item will be returned to you.