What happens to my Klarna invoice?
Your original invoice will be adjusted. You will not receive a new invoice.
It can take up to 14 days from when you hand in your return parcel until it is received and processed by us. It is therefore normal for the invoice not to be updated immediately.
If the payment deadline is approaching, we recommend contacting Klarna directly regarding your due date.
If you have already paid the invoice, Klarna will arrange the refund once the refund has been registered.
What if I exchange an item?
For a regular exchange, the Klarna invoice will generally not change.
The invoice will only be adjusted if the amount changes, for example if you receive a refund for a price difference or return other items at the same time.
Why is there still an amount showing?
If a return fee is deducted from your refund, this amount may remain on your Klarna invoice.
Is the invoice still not updated?
If you have not received a confirmation from us 14 days after handing in your return parcel, please contact our Customer Service.
Remember to keep your return receipt until your return has been fully processed.