Returns can be registered in our Return and Exchange Portal. You will then be provided with the necessary return material and information on how to return your parcel.
Important
Please make sure you get a receipt when you return your parcel. Unfortunately, we cannot initiate an investigation if the package is lost during transit without a receipt. In such cases, we are unable to issue a refund.
Refund processing
Once we receive your return, we will begin processing it. Depending on the courier, this may take up to 2 weeks.
When your return has been reviewed and approved, you will receive an email confirmation, and the refund will be issued to the same payment method used for your original order.
Return requirements
Zizzi offers a 30-day return policy from the day your package is delivered or ready for pick-up.
Items must be returned in a sellable condition. This means the item may be tried on but not worn, and must be free from damage, odors, or signs of use beyond a basic fitting. All labels and tags must remain attached, unless the item is faulty.
- Pantyhose and leggings – unless faulty – must be returned unopened in their original packaging.
- Shoes – unless faulty – must be returned in their original shoebox. The shoebox must be placed inside an additional protective shipping box or bag to prevent damage during transit.
- Multi-packs Partial returns of multi-pack products are not ac