How do I make a return?

If you wish to return one or several items from your order, you can return them within 100 days as a member of Club Zizzi and within 30 days if you are not a member. The period is calculated from the date on which you received your order.

Returns can be registered in our return portal. You will then be provided with the necessary return material and information on how to return your parcel. 

When handing over your return parcel to the courier, please make sure to ask for a return receipt. If you return the parcel via a postbox or do not have a receipt, we cannot initiate an investigation if the package gets lost during shipment. In these cases, unfortunately, we cannot issue a refund.   

Once we receive your return parcel, we will start processing your return. Please note that this can take up to 2 weeks from the day you handed over your return parcel to the courier. After your return has been checked and processed, you will be notified by e-mail, and we will initiate a refund to the same means of payment you chose for your order.

Please note, items must be returned in a condition that is sellable. This means the item can be tried on but not worn. The item(s) should be free from damage and excessive use beyond basic testing and including attached tags.

Was this article helpful?
0 out of 0 found this helpful