When you place your order, we reserve the amount on your payment method. This means:
- The amount appears as "pending" on your bank/card account
- The money has not been charged yet
When your order is shipped from our warehouse, you will receive an email from us, and the amount will be charged to your account.
Timeline:
- You place your order → The amount is reserved
- We pack your order
- Your order is shipped → The amount is charged to your account – the reservation becomes a completed payment
Paying with Klarna?
If you pay with Klarna, it works a little differently: You will receive the invoice by email when your order is shipped. You only need to pay once you have received the invoice, according to the payment deadline provided by Klarna.
If you cancel before shipment:
We always release the reservation immediately from our side when you cancel.
How quickly the amount disappears from your bank account depends on your bank and card type – not on us. It can typically take anywhere from a few days up to 30 days, depending on whether you use a debit or credit card and which bank you use.
Please note: We never charge you for a cancelled order. If the amount is still showing as "pending", it is only a reservation that has not yet been released by your bank. If you are unsure about the timing, please contact your bank.
If you pay with Klarna and cancel before shipment, you will not receive an invoice at all, as you are only invoiced when the order is shipped.
For pre-orders:
When you pre-order items, the amount is only reserved on your account until the items become available. We only charge you for your pre-order when it is shipped from our warehouse. If your pre-order is delayed, the reservation on your account will automatically be extended.