After you hand your return parcel over to the carrier, it can take up to 14 days before it reaches our warehouse in Denmark and is processed.
Please note that the information shown in the parcel tracking does not necessarily show the final destination of your return parcel.
When has my return been processed?
Once we have received and registered your return, we will send you an email.
If you have not received an email from us 14 days after handing in your return parcel, please contact our Customer Service.
When will I get my money back?
The refund will be issued to the same payment method you used for the purchase.
How quickly the money becomes visible in your account depends on your payment method and your bank:
- Payment card: typically 2–5 business days
- Mastercard: in some cases, it can take up to 30 days, depending on the card terms
- Klarna: Klarna will automatically send you an updated invoice within 2 business days once the refund has been registered
Remember your return receipt
Always ask for a receipt when handing in your return parcel.
If the parcel goes missing in transit, we need the receipt to be able to open an investigation.
If you handed in the parcel without receiving a receipt, for example via a postbox, we unfortunately cannot investigate the case or issue a refund for a lost return parcel.