Delivery

Below you find an overview of our shipping costs:

CLUB ZIZZI MEMBER

NOT A MEMBER OF CLUB ZIZZI

When you have submitted your order, it will immediately be forwarded to our Danish warehouse for processing. If you order during the weekend or on a Danish bank holiday, we will dispatch your order the next working day.  We aim to deliver your order within 4-5 working days, depending on the country.

Please note that factors out of our control - such as delivery companies' delays and weather conditions - can affect the delivery times.

We will send you a Track & Trace number when your order is dispatched from our warehouse, so you can follow the status of your parcel. Please note that the parcel will only receive its first scan by the courier once it has reached the country of destination. 

The reason for this may be that the package information has not been updated by the courier yet. Your parcel will only receive its first scan by the courier once it has reached the country of destination after being shipped from our warehouse in Denmark. 

Please note that factors out of our control - such as delivery companies' delays and weather conditions - may affect the delivery times.

If you have received the wrong item, please return it to us. Returns can be registered in our return portal.

Should you wish to receive the correct item instead, we would kindly ask you to place a new order since we cannot do that on your behalf. If this requires you to pay a shipping fee, please reach out to our Customer Service.

If an item you have ordered is sold out, the item will be cancelled from your order. This is specified in the e-mail we send you when we dispatch the rest of your order from our warehouse. It is worth noting that we will not withdraw any money for items that are not shipped.

If an item you have ordered is sold out, the item will be automatically cancelled from your order and you will not be charged for it. This is explained in the e-mail you receive when we dispatch the rest of your order from our warehouse. We recommend keeping an eye on the website should the item come back in stock later.

If you have not received any information from our side, please reach out to our Customer Service.

You will receive your Track & Trace number via e-mail, along with your invoice, when your order has been dispatched from our warehouse. Please note that the tracking will first be updated once the parcel has reached its country of destination. This can take between 24 and 48 hours from the time your parcel has left our warehouse in Denmark.

When you have placed an order, you will receive a Track & Trace number for your parcel along with your order's invoice by email. Please check the Tracking of your parcel on the courier's website if you have not heard anything.

Please note that factors out of our control - such as delivery companies' delays and weather conditions - can affect the delivery times.

If you have not received your parcel after a week, please reach out to our Customer Service, so we can start an investigation for you.

Firstly, it is important to note that the courier will consider the condition of the parcel reasonable if you accept the delivery. However, if you only register the damage afterwards, here is what you need to do before reaching out to Customer Service.

1. Take pictures of the damage including pictures of damaged items from your order. It is important that the label and, if existent, the courier's tape is visible on the photos.
2. Contact the courier and file a damage report.
   
   

After you have taken these steps, please reach out to Zizzi's Customer Service. Please provide us with your order number, a copy of the damage report, the pictures of the damage and an overview of the damaged items from your order. We will then start an investigation and get back to you as soon as possible.

We deliver to addresses in Ireland. We aim to provide service to a wide range of locations, although some remote areas may be outside our delivery scope.

No, for security reasons we do not deliver to PO box addresses.