Preorder

A preorder is a product that has not yet arrived at our warehouse but will be available soon. Preordering gives you the opportunity to secure the item before it becomes available to everyone else.

You can see the expected delivery time on the product page before making your purchase.

If your order contains both a preorder and regular items, you choose at checkout how you want the order to be shipped.

• Combined delivery
  The entire order is shipped together in one parcel once all items are in stock.
  This means your regular items will only be shipped once your preorder is also ready to be dispatched.
• Split delivery
  Items that are already in stock are shipped first according to our normal delivery times.
  Your preorder will be shipped later in a separate parcel as soon as it arrives at our warehouse.

Can I change my delivery choice after placing the order?

No. Once your order has been placed and confirmed, your delivery choice cannot be changed.

For example, a combined delivery cannot later be changed to a split delivery - or vice versa.

It depends on which delivery option you have chosen:

• Split delivery: Items that are already in stock will be charged when they are shipped. The preorder item will only be charged when it is shipped from our warehouse later.
• Combined delivery: The full order amount will only be charged once all items are ready and the entire order is shipped together from our warehouse.

Until the items are shipped, the amount is only reserved on your account. A reservation is not the same as a payment - the money is set aside but will only be charged when the relevant items are shipped.

What happens if my preorder is delayed?

If your preorder is delayed, we will notify you by email. If the original reservation expires, we will automatically reserve the amount again.

The amount will still only be charged when the item is shipped - or, if you chose combined delivery, when the entire order is shipped together. You do not need to do anything.

Your preorder will be shipped as soon as the item arrives at our warehouse.

You can see the expected delivery time on the product page and in your order confirmation. Please note that the date is only an estimate, as availability depends on external partners such as suppliers and shipping carriers.

Whether cancellation is possible depends on whether you chose combined or split delivery.

• Did you choose combined delivery?
  In that case, we can only try to cancel the entire order. It is not possible to cancel individual items in the order.
• Did you choose split delivery?
  The regular items are shipped separately. If they have already been shipped, they can no longer be cancelled. We can still try to cancel your preorder as long as it has not yet been shipped from our warehouse.

If you would like to cancel, please contact our Customer Service via the Cancel purchase form and provide your order number.

Please note that cancellation cannot be guaranteed, as the order may already be too far along in the processing stage.

Unfortunately, once an order is approved, we cannot adjust the price or apply a voucher code to it.

The option to preorder items is only available for members of Club Zizzi, our dedicated customer club. Sign up for free.

Please make sure you are logged into your Club Zizzi account when you want to purchase preorder items from our webshop.