Home Delivery:

We do our best to deliver your order as quickly as possible. 
We aim to deliver your order within 3-7 business days, depending on the country. 
If you chose Express delivery, we aim to deliver your order within 1-2 working days.

Please note:

• Orders placed during weekends or on public holidays are processed on the next working day.

• In rare cases, delivery times may be affected by circumstances beyond our control, such as delays with the carrier or weather conditions.

• You will receive a Track & Trace number once your parcel has been shipped. Please be aware that tracking information may not show the first scan until the parcel reaches the destination country.

As soon as we have received your return parcel, we will initiate the refund process. The time it takes for a refund to be issued depends on the payment method you chose but will be processed within 14 days after you handed over your return parcel to the respective courier.

You will receive the refund through the means of payment you chose for your order. Depending on which payment option you have used, it typically takes between 2-30 days from the time we have transferred the payment until the money is visible in your account.

If you paid with credit card, you should receive your refund within 2-5 business days. With Mastercard, it can take between 2-30 days, depending on the terms and conditions of your bank.

However, we may withhold a refund until we have received the item back from you, or until you have provided documentation of having returned the item - whichever happens sooner.

Please note that you are liable for any loss in value of the returned goods. In the event of loss or damage of your return parcel, we need the receipt you received from the courier when you handed in your return parcel to investigate the case and process a refund. Therefore, please remember to always ask for a return receipt.

You can return your items using the return label included in your package.

1. Fill out the return form enclosed with your order.
2. Place the items and the completed return form in secure packaging.
   You can reuse the original bag your order arrived in, or use any other bag or box that protects the items during transport.

Important

When handing your return to the courier, please ask for a receipt. Without a receipt, we cannot investigate lost returns, and refunds cannot be issued.

Refund processing

Once we receive your return, we will process it as quickly as possible.
Depending on the courier, this may take up to two weeks. When your return has been approved, you will receive an email confirmation, and the refund will be issued to the same payment method used for your original order.

Return requirements

Zizzi offers a 30-day return policy from the day your package is delivered or ready for pick-up.

Items must be returned in a sellable condition. This means the item may be tried on but not worn, and must be free from damage, odors, or signs of use beyond a basic fitting. All tags must remain attached.

• Pantyhose and tights – unless faulty – must be returned unopened in their original packaging.
• Shoes – unless faulty – must be returned in their original shoebox. The shoebox must then be placed inside an additional protective shipping box or bag.
• Multi-packs. Partial returns of multi-pack products are not accepted. The entire pack must be returned in full to qualify for a refund.

If you received a defective item in your order, you can, of course, return it to us free of charge and reorder it for the same price. You can return an item to us using the return label and return form enclosed with your package. Please ensure you include the correct return reason code on the return form so you won't be charged for return shipping.

However, in these cases, we recommend contacting our Customer Service team directly so they can find a personalized solution for you.

Please note: A final decision on a possible refund can only be made after we have received and assessed the item at our warehouse. If the warehouse staff concludes that the defect is due to normal wear and tear, the defective item may be rejected and returned to the customer.