Below you find an overview of our shipping costs:

CLUB ZIZZI MEMBER

	HOME DELIVERY
	UNDER 49€	5,95€
	ABOVE 49€	Free

NOT A MEMBER OF CLUB ZIZZI

	HOME DELIVERY
	UNDER 49€	6,95€
	ABOVE 49€	Free

When you have submitted your order, it will immediately be forwarded to our Danish warehouse for processing. If you order during the weekend or on a Danish bank holiday, we will dispatch your order the next working day. We aim to deliver your order within 3-7 working days, depending on the country. If you chose Express delivery, we aim to deliver your order within 1-2 working days.

Please note that factors out of our control - such as delivery companies' delays and weather conditions - can affect the delivery times.

We will send you a Track & Trace number when your order is dispatched from our warehouse, so you can follow the status of your parcel. Please note that the parcel will only receive its first scan by the courier once it has reached the country of destination.

As soon as we have received your return parcel, we will initiate the refund process. The time it takes for a refund to be issued depends on the payment method you chose but will be processed within 14 days after you handed over your return parcel to the respective courier.

You will receive the refund through the means of payment you chose for your order. Depending on which payment option you have used, it typically takes between 2-30 days from the time we have transferred the payment until the money is visible in your account.

If you paid with credit card, you should receive your refund within 2-5 business days. With Mastercard, it can take between 2-30 days, depending on the terms and conditions of your bank.

However, we may withhold a refund until we have received the item back from you, or until you have provided documentation of having returned the item - whichever happens sooner.

Please note that you are liable for any loss in value of the returned goods. In the event of loss or damage of your return parcel, we need the receipt you received from the courier when you handed in your return parcel to investigate the case and process a refund. Therefore, please remember to always ask for a return receipt.

Returns can be registered in our return portal. You will then be provided with the necessary return material and information on how to return your parcel.

When handing over your return parcel to the courier, please make sure to ask for a return receipt. If you return the parcel via a postbox or do not have a receipt, we cannot initiate an investigation if the package gets lost during shipment. In these cases, unfortunately, we cannot issue a refund.

Once we receive your return parcel, we will start processing your return. Please note that this can take up to 2 weeks from the day you handed over your return parcel to the courier. After your return has been checked and processed, you will be notified by e-mail, and we will initiate a refund to the same means of payment you chose for your order.

Items must be returned in a condition that is sellable. This means the item can be tried on but not worn. The item(s) should be free from damage and excessive use beyond basic testing and including attached tags.

• Pantyhose and tights – unless faulty – must not have been removed from their original packaging.
• Shoes – unless faulty – must be returned in their original shoebox, which should be placed inside another protective box or packaging to avoid damage during shipping.
• Partial returns of multi-pack products are not accepted. The entire pack must be returned intact to qualify for a refund.

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How do I use the return portal?

• Here’s how to make a return:
  Visit www.zizzifashion.com and select "Return Portal" at the bottom of the page or click here. Club Zizzi members can initiate returns directly from their profile.
• Log in:
  Use your Club Zizzi login or your email address and order number.
• Select items to return:
  Choose the order(s) and item(s) you wish to return, select the reason, and confirm.
• Review and confirm:
  Check your digital return before confirming.
• Return Material:
  You will receive a label via email.
• Prepare your return:
  Pack the items in the original packaging or similar.
• Drop-off:
  Hand over the package with the new label. Remember to get a receipt.
• Refund:
  The return process may take up to 2 weeks. Refunds are issued to the original payment method.
  Note: It is also possible to return your items in-store.

If you have received a faulty item in your order, you may of course return it to us at no extra cost and order it anew. Was the item on sale when you first bought it? Then please reach out to customer service for a tailored solution.

Returns can be registered in our return portal. You will then be provided with the necessary return material and information on how to return your parcel.

Please make sure to note down the correct return reason code on the return slip, so you will not be charged for the return shipping.

If the return period for your order has expired, you will not be able to receive the return material for your order in our return portal anymore. In these cases, please reach out to our Customer Service.

Please note that the final decision on a possible refund can only be made once we have received and assessed the item in our warehouse. If the warehouse staff concludes that the fault is due to normal wear and tear, the faulty item may be refused and returned to the customer.

It is only possible to create a return document if the order is within the return period. If your item is faulty and the return period has expired, please contact our customer service for assistance in receiving a return document.