Browsed the website and found something you like?

1. Once you find an item you want to purchase, choose your size, and click the green ADD TO CART-button. Your item will now be added to your basket. Continue to do this until every item you wish to buy is added.
   
   
2. When you are done adding items to your basket, click the basket icon in the upper right corner.
   
   
3. Make sure you are satisfied with the items in your basket and check the correct sizes and amounts next to each item. Proceed to the next step by clicking CHECKOUT. Do you have a voucher code? This one is added by clicking above the CHECKOUT-button where it says: Do you have a discount code?. You can write or paste your voucher code in the line that appears.
   
   
4. Fill out the required information under each point: Choose country, My information, Shipping Method and Payment. If you would like to have your order shipped to a parcel shop, please make sure to actively choose the designated parcel shop from the list that opens when you click Edit.
   
   
5. Accept the Terms of Use next to the green button that says: BUY NOW.
   
   
6. Proceed to press BUY NOW and follow the instructions from the payment provider.
   
   
7. You will receive a confirmation e-mail once the order is complete.

Below you find an overview of our shipping costs:

CLUB ZIZZI MEMBER

	HOME DELIVERY
	UNDER 49€	5,95€
	ABOVE 49€	Free

NOT A MEMBER OF CLUB ZIZZI

	HOME DELIVERY
	UNDER 49€	5,95€
	ABOVE 49€	Free

We aim to deliver your order as quickly as possible.

When you have submitted your order, it will immediately be forwarded to our warehouse for processing.

If you order during the weekend or on a bank holiday, we will dispatch your order the next working day.

We will send you a Track & Trace number when your order is dispatched from our warehouse, so you can see where the package is and when you can expect to receive it.

If the chosen payment method is not working, we recommend that you refresh the page and re-enter your card details or choose a different payment method. However, here are a few of more plausible reasons why the payment method you chose does not work:

Creditcard
Your credit card must be confirmed either by "Verified by Visa/MasterCard Secure Code" in order for you to purchase online.

This confirmation can be acquired through your bank or in your online banking account. If you have already confirmed your credit card and are still experiencing issues, please contact your bank directly.

Klarna
If you cannot choose Klarna as payment method, it might be because you have not paid some of your invoices in the past, or because there is an issue with your Klarna account. Please reach out to Klarna directly in these cases.

PayPal, GooglePay, ApplePay
Please check that your connected bank account is covered. If this is the case, we recommend that you reach out to the payment provider or to your bank directly, who will help you locate the issue.

As soon as we have received your return parcel, we will initiate the refund process. The time it takes for a refund to be issued depends on the payment method you chose but will be processed within 14 days after you handed over your return parcel to the respective courier.

You will receive the refund through the means of payment you chose for your order. Depending on which payment option you have used, it typically takes between 2-30 days from the time we have transferred the payment until the money is visible in your account.

However, we may withhold a refund until we have received the item back from you, or until you have provided documentation of having returned the item - whichever happens sooner.

Please note that you are liable for any loss in value of the returned goods. In the event of loss or damage of your return parcel, we need the receipt you received from the courier when you handed in your return parcel to investigate the case and process a refund. Therefore, please remember to always take the receipt with you!

Exchanging an item for another size or colour is currently not an option we can offer.

However, items purchased online can be exchanged by returning them to us and ordering anew. The return period for members of Club Zizzi is 100 days after the receipt of your order and 30 days for non-members.
Enclosed in the package you will find a return label, which is prepaid. If you are a Club Zizzi member, returns are always free. If you are not a member, we will deduct a shipping fee from the total refund sum.
Should the item not be available for the same price anymore, please contact our customer service team, who will be happy to find a solution for you!

If you have received a faulty item in your order, you may of course return it to us at no extra cost and order it anew for the same price. You can return an item to us with the return label and return slip enclosed with your parcel. Please make sure to note down the correct return reason code on the return slip, so you will not be charged for the return shipping.

However, we advise you to reach out to our Customer Service team personally in these cases, so they can tailor an individual solution for you.

Once we have received and registered your return parcel, you will receive a confirmation e-mail. If you have not received an e-mail within 14 days after handing over the return parcel to the courier, please reach out to our Customer Service team.

Please always make sure to ask for a receipt when you hand over your return parcel. If you deliver the package via a postbox or do not have a receipt, we cannot initiate an investigation/complaint process if the package disappears during shipment. In these cases, unfortunately, we cannot issue a refund.