Ordering

Browsed the website and found something you like?

1. Once you find an item you want to purchase, choose your size, and click the green ADD TO CART-button. Your item will now be added to your basket. Continue to do this until every item you wish to buy is added.
2. When you are done adding items to your basket, click the basket icon in the upper right corner.

3. Make sure you are satisfied with the items in your basket and check the correct sizes and amounts next to each item. Proceed to the next step by clicking CHECKOUT. 

   Do you have a voucher code? This one is added by clicking above the CHECKOUT-button where it says: Do you have a discount code? You can write or paste your voucher code in the line that appears. Please make sure that the terms for the voucher code are fulfilled.

4. Fill out the required information under each point: Choose country, My information, Shipping Method and Payment. If you would like to have your order shipped to a parcel shop, please make sure to actively choose the designated parcel shop from the list that opens when you click Edit.
5. Accept the Terms of Use next to the green button that says: BUY NOW.
6. Proceed to press BUY NOW and follow the instructions from the payment provider.
7. You will receive a confirmation e-mail once the order is complete. 

The first step is to check if your purchase meets the terms and conditions of the voucher. You can find them specified in the text below the voucher code. 

The second step is to make sure that no invalid voucher code is added to your shopping basket. If this is the case, please delete the invalid voucher code.

Still not working? Please reach out directly to our Customer Service.

Unfortunately, it is not possible to make changes to your order once it has been placed. This includes delivery details, your email address, shipping method, as well as the size, colour, or quantity of the items ordered.

As soon as your order is confirmed, it is sent directly to our warehouse so we can prepare and ship it as quickly as possible.

If your order has not yet been shipped, you are welcome to contact our customer service through our contact form to ask if it can still be cancelled. If cancellation is possible, you can simply place a new order with the correct information.

If you wish to cancel your order, please contact our customer service through our return form as soon as possible. 

Please note that cancellations can only be processed within 2 hours of placing the order. If you contact us outside of our opening hours, it is likely that our team will not be able to cancel the order, as the 2-hour window will have passed.

Do you want to cancel pre-ordered items? Click here for more information.

As a consumer, you always have the right to withdraw from a purchase. 

To do so, please return your parcel within the return period by creating a normal return and sending it back to us.

Please note that an uncollected parcel is not considered an exercise of your right of cancellation. If a parcel is not collected and is returned to us automatically, a fee of 4,99 EUR will be deducted from your refund.

You can log in by clicking the login icon () in the top-right corner of our website or by entering your login details during checkout. 

If you’ve forgotten your password, you can reset it easily. Please use our article What do I do if I forgot my password? for step-by-step guidance.

Yes, it is possible to place an order without being registered or without being logged into a Club Zizzi account.

You must be at least 18 years old to shop on our website, whether you’re buying for yourself or as a gift.

You are not committed to your purchase until you have completed the payment at checkout.

All prices in the webshop are inclusive of VAT and Customs Duty.