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You can return your items using the return label included in your package.
- Fill out the return form enclosed with your order.
- Place the items and the completed return form in secure packaging.
You can reuse the original bag your order arrived in, or use any other bag or box that protects the items during transport.
Important
When handing your return to the courier, please ask for a receipt. Without a receipt, we cannot investigate lost returns, and refunds cannot be issued.
Refund processing
Once we receive your return, we will process it as quickly as possible.
Depending on the courier, this may take up to two weeks. When your return has been approved, you will receive an email confirmation, and the refund will be issued to the same payment method used for your original order.Return requirements
Zizzi offers a 30-day return policy from the day your package is delivered or ready for pick-up.
Items must be returned in a sellable condition. This means the item may be tried on but not worn, and must be free from damage, odors, or signs of use beyond a basic fitting. All tags must remain attached.
- Pantyhose and tights – unless faulty – must be returned unopened in their original packaging.
- Shoes – unless faulty – must be returned in their original shoebox. The shoebox must then be placed inside an additional protective shipping box or bag.
- Multi-packs. Partial returns of multi-pack products are not accepted. The entire pack must be returned in full to qualify for a refund.
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If you received a defective item in your order, you can, of course, return it to us free of charge and reorder it for the same price. You can return an item to us using the return label and return form enclosed with your package. Please ensure you include the correct return reason code on the return form so you won't be charged for return shipping.
However, in these cases, we recommend contacting our Customer Service team directly so they can find a personalized solution for you.
Please note: A final decision on a possible refund can only be made after we have received and assessed the item at our warehouse. If the warehouse staff concludes that the defect is due to normal wear and tear, the defective item may be rejected and returned to the customer.
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It is technically not possible for us to exchange an item. However, you can return items to us and order them again.
Should the item not be available for the same price anymore, please contact our customer service team, who will be happy to find a solution for you!
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Return by mail
Member: 6,95€
Not a member: 7,95€ -
If you have lost your return material and wish to return items you have purchased, please contact our Customer Service team. Make sure to provide us with your order number, so we can create the correct return slip or return label for you and send it to you by e-mail.
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When you return your entire order, you receive a full refund, including the shipping costs initially paid.
However, it's important to note that if a delivery method with additional charges was chosen, the refund will only cover the standard delivery cost.
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Yes, you can return two different orders in one return parcel.
Please make sure to include both return slips in the parcel, so that our warehouse will be able to identify your orders.
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Enclosed in your parcel you will find a return label, which is prepaid. Please return the relevant items to us using the return label and the filled-out return slip.
Upon receipt of the returned items in our warehouse, we will process a refund to the means of payment that were chosen for your order. Please note that it can take between 2-30 days for the refund to appear in the account. If Klarna was used, the invoice will automatically be amended within 48 hours.
It is currently not possible to make an exchange. -
After you have handed over your return parcel to the courier, it can take up to 14 days before we receive it in our warehouse in Denmark. Please note that the return tracking status does not necessarily indicate the parcel's final destination. Once we have received and registered your return parcel, you will receive a notification by e-mail. If you have not received an e-mail after 14 days, please reach out to our Customer Service.
Please always make sure to ask for a receipt when you hand over your return parcel. If you deliver the package via a postbox or do not have a receipt, we cannot initiate an investigation should the package get lost during shipment. In these cases, unfortunately, we cannot issue a refund.
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Returns Policy
To process a return, please bring your receipt and ensure the item has its original label attached and shows no signs of wear and tear. Additionally, the item's packaging must remain unbroken and intact.A 30-day return period applies.
Please note that returns cannot be sent directly to our warehouse.
Exchange Policy
In-store, you may exchange your item for a different size or color, subject to availability. If the desired item is not available, you are welcome to select an alternative product. Should the new item be more expensive, the difference will be charged. Conversely, if it's cheaper, we will refund the difference through the method described below. Please remember your receipt.Faulty
Should the item be faulty and it is not due to regular wear and tear or incorrect usage please visit the store and bring your receipt. The store may offer to repair the item, issue a full refund, or provide a gift card for the equivalent amount. -
Because of the Holidays and our goal to provide our customers with the best experience, we have extended the return period. All gifts purchased between November 15th and December 15th can be returned until January 15th of the following year. For items purchased outside this timeframe, our regular return policy applies.