Can I exchange an item?

Exchanging an item for another size or colour is currently not an option we can offer.

However, items purchased online can be exchanged by returning them to us and ordering anew. The return period for members of Club Zizzi is 100 days after the receipt of your order and 30 days for non-members.
Enclosed in the package you will find a return label, which is prepaid. If you are a Club Zizzi member, returns are always free. If you are not a member, we will deduct a shipping fee from the total refund sum.
Should the item not be available for the same price anymore, please contact our customer service team, who will be happy to find a solution for you!

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