You have 30 days to return your order. The return period starts on the day you collect your parcel from the selected pickup point or have it delivered to your address.
How to return
A return label was included in your parcel. Use it when you send the items back to us.
If you no longer have the return label, please contact our customer service and give us your order number, and we will help you.
Remember the receipt
Always ask for a receipt when you hand in your return parcel. Without a receipt we cannot open an investigation if the parcel is lost on the way - and we will unfortunately not be able to refund you.
Refund
Once your return has been processed, you will receive an email, and the money is returned to the payment method you used when ordering. How quickly the amount appears in your account depends on your payment method. Read more in “When will my return be processed, and when will I get my money back?”
Requirements for the items you return
Items must be returned in resalable condition. You are welcome to try them on, but not to use them, and they must be free from damage, odours and signs of wear beyond ordinary trying on. All tags must be intact, unless the item is faulty.
- Tights and leggings must be returned unopened in their original packaging - unless they are faulty.
- Shoes must be returned in their original shoebox, packed in additional protective packaging - unless they are faulty.
- Multipacks must be returned complete. We do not accept parts of a multipack.
- Underwear and bikinis must be returned with the original hygiene seal intact – unless the item is defective.