What do I do if I cannot get my payment method to work?

If the chosen payment method is not working, we recommend that you refresh the page and re-enter your card details or choose a different payment method. However, here are a few of more plausible reasons why the payment method you chose does not work:

Your credit card must be confirmed either by "Verified by Visa/MasterCard Secure Code" in order for you to purchase online.

This confirmation can be acquired through your bank or in your online banking account. If you have already confirmed your credit card and are still experiencing issues, please contact your bank directly.

If you cannot choose Klarna as payment method, it might be because you have not paid some of your invoices in the past, or because there is an issue with your Klarna account. Please reach out to Klarna directly in these cases.

PayPal, GooglePay, ApplePay
Please check that your connected bank account is covered. If this is the case, we recommend that you reach out to the payment provider or to your bank directly, who will help you locate the issue.

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