At Zizzi, you can exchange an item free of charge for another size or colour of the same product through our Return and Exchange Portal.
How do I register an exchange?
- Log in to our Return and Exchange Portal.
- Select the order containing the item you want to exchange.
- Select the item and click “Exchange”.
- Choose the size or colour you would like. Only variants available for exchange will be shown.
- If you also want to return other items from the same order, select them at the same time and register them as returns.
- Once you have selected all the items you want to exchange or return, continue to confirmation.
- Choose where you would like the new item delivered.
- Review and confirm your registration.
- Follow the return instructions in the portal and send the item(s) back.
Please note: An exchange registered through the return portal must be sent back using the return materials linked to the exchange.
Can I return other items at the same time?
Yes. You can register an exchange and a regular return at the same time.
First select the item you want to exchange, then select the other items you want to return. Once all items have been selected, complete the registration together in the return portal.
What can I exchange?
You can exchange an item for another size or colour of the same product, provided the requested variant is in stock.
Each item can only be exchanged once.
If the item is defective or damaged, it should not be registered as a regular exchange. Please see My item is defective – what should I do?
Does it cost anything to exchange?
No. Return shipping and delivery of the new item are free of charge when exchanging an item.
The new item will be sent by standard delivery to the delivery location you select when registering the exchange.
If you would like the item sent to a different home address, you will need to return the item instead and place a new order.
Is the new item reserved?
Yes. When you confirm your exchange, we reserve the requested item for you.
The return parcel must receive a carrier scan within 7 days. If no scan is registered within this period, the reservation will be cancelled.
If the requested item can no longer be supplied, the amount paid for the original item will be refunded.
What if the price has changed?
If the item is cheaper at the time of the exchange, we will refund the price difference.
If the price has increased, you will not need to pay the difference.
What happens after I send the item back?
When the exchange is processed, a new order with a new order number will be created. The new order number will be based on the original order number, with EX01 added at the end.
You will receive information about the new order and tracking details once it has been shipped.
If any amount needs to be refunded as part of the exchange, it will be returned to the payment method used for the original purchase.