At Zizzi, we aim to make exchanging your items as easy and hassle-free as possible. Below you'll find everything you need to know about our exchange process.
How does it work?
Exchanging an item is quick and easy! Follow these steps to request a free exchange for a different size or colour.
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Step 1
Log into our return portal. You'll find the link at the bottom of our website under "Return Portal" – or click here. -
Step 2
Select the order containing the item(s) you wish to exchange. -
Step 3
Choose the current item and click "Exchange". You will also need to provide a reason for returning the item. -
Step 4
You will now see the sizes and colours available for exchange. If a size or colour is sold out, it will not appear on the list. -
Step 5
Once you've selected all the items you wish to exchange, click "Proceed to Confirmation" at the bottom of the page. -
Step 6
Review and confirm your exchange request.
Do I have to pay for shipping?
No. We offer free return shipping and free delivery on exchanges. Your new item will always be sent with standard shipping or to one of our stores.
What can be exchanged?
You can return items that are too large, too small, don't fit, or are not the expected colour.
You can exchange the item for a different size or colour of the same product.
The new item must be in stock at the time of exchange.
You cannot exchange an item returned due to faults or damage.
Please note that each item can only be exchanged once.
How does the reservation process work?
When you confirm your exchange, we reserve the new item for you.
You must send the return package within 7 days. If the return label is not scanned within this period, the reservation will be cancelled.
Will there be a price adjustment upon exchange?
If the new item is cheaper at the time of exchange, we will refund the price difference.
If the price has increased, you won't pay extra - the exchange remains free.
How does refunding and payment work?
Any refunds are always made to the same payment method used for the purchase.
When you exchange an item, a new order is created.
The new order will be based on the original order number, with the addition EX01 or EX02, depending on how many times you've used the exchange process for that order. Standard order processing applies to this new order.