Can I exchange an item?

It is technically not possible for us to exchange an item. But you can return items to us and order them anew. The return period for members of Club Zizzi is 100 days after the receipt of your order and 30 days for non-members. 

Returns can be registered in our return portal. You will then be provided with the necessary return material and information on how to return your parcel. 

Should the item not be available for the same price anymore, please contact our customer service team, who will be happy to find a solution for you!

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