The person who placed the order has access to our Return and Exchange Portal. Here, you can register a return, request an exchange, and receive return materials and instructions.
-
Return
Once the return has been received at our warehouse, we will process a refund to the same payment method used for the purchase. Exchange
If an exchange is selected in the return portal, we will automatically ship the new order once the return parcel is on its way back. You will then receive a new order number and tracking number.