We are sorry if something in your order isn’t as it should be. If you’ve received a faulty or damaged item, you can easily register it and return it to us.
If Your Order Is Less Than 30 Days Old:
Returns can be registered in ourReturn and Exchange Portal. You will then be provided with the necessary return material and information on how to return your parcel.
If More Than 30 Days Have Passed:
If the fault appears after 30 days, please contact our Customer Service team before returning the product. To help us assess your claim quickly, please include:
- A photo clearly showing the defect
- Your order number
- A short description of the issue
Assessment at the Warehouse
A final decision regarding a refund is only made after the item has been received and assessed at the warehouse. If the warehouse concludes that the issue is due to normal wear and tear or incorrect use, the claim may be rejected and the item will be returned to you.