Have you received my return parcel?

After you have handed over your return parcel to the courier, it can take up to 14 days before we receive it in our warehouse in Denmark. Please note that the return tracking status does not necessarily indicate the parcel's final destination. Once we have received and registered your return parcel, you will receive a notification by e-mail. If you have not received an e-mail after 14 days, please reach out to our Customer Service.

Please always make sure to ask for a receipt when you hand over your return parcel. If you deliver the package via a postbox or do not have a receipt, we cannot initiate an investigation should the package get lost during shipment. In these cases, unfortunately, we cannot issue a refund.  

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