Is this a scam?

We have noticed a worrying trend in online fraud, and it is something that might affect our customers, too. 

Online scam involves tricksters pretending to be well-known brands or institutions in their emails, on fake websites or in comments of brands' social media channels. They cleverly use recognizable elements like company logos and familiar designs to lure customers into giving away personal information or taking actions that could harm them. This could look like receiving bogus order confirmations or reminders about payments.

We kindly invite you to be very careful sharing any confidential information online and not to click on any links or open any attachments in e-mails that just do not feel right.

Here is what you should keep an eye out for:

  • We find that especially our competitions on Social Media are hit by spam comments from fake profiles that impersonate us. It is worth noting that we will announce the winner on the final day of the competition by contacting the person directly AND writing the winner's name at the top of the referring post. We ask you not to click on any links and to never provide sensitive personal data to untrustworthy sources.
  • Any odd spelling or grammar mistakes. Phishing emails are often churned out by computers or badly translated.
  • Links that ask you to share personal information and credit card details.
  • Check the sender's email address carefully. It should match our domain.

If you have any doubts about the legitimacy of a website you are buying from, please contact our Customer Service for validation.

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