Delivery – Zizzifashion

What does shipping cost?

Below you find an overview of our shipping costs:

CLUB ZIZZI MEMBER

	HOME DELIVERY
	UNDER 49€	5,95€
	ABOVE 49€	Free

NOT A MEMBER OF CLUB ZIZZI

	HOME DELIVERY
	UNDER 49€	5,95€
	ABOVE 49€	Free

How long does shipping take?

We aim to deliver your order as quickly as possible.

When you have submitted your order, it will immediately be forwarded to our warehouse for processing.

If you order during the weekend or on a bank holiday, we will dispatch your order the next working day.

We will send you a Track & Trace number when your order is dispatched from our warehouse, so you can see where the package is and when you can expect to receive it.

What do I do if I cannot track my parcel?

The reason for this may be that the package information has not been updated by the courier yet. Depending on your location it is not unusual that your parcel receives its first scan after 24 hours.

What do I do if I received the wrong item?

If you received the wrong item, please contact Customer Service and they will initiate an investigation into the matter and get back to you as quickly as possible.

If an item you have ordered is sold out, the item will be cancelled from your order. This is explained in the e-mail we send you when we dispatch the rest of your order from our warehouse. It is worth noting that we will not withdraw money for items that are not shipped.

What do I do if I did not receive all my items?

Please check that you did not receive an e-mail about the item being cancelled from your order.
If an item you have ordered is sold out, the item will be cancelled from your order. This is explained in the e-mail we send you when we dispatch the rest of your order from our warehouse. It is worth noting that we will not withdraw money for items that are not shipped.

If this is not the case, please reach out to Customer Service and they will initiate an investigation.

When will I receive a Track & Trace number?

You will receive your Track & Trace number via e-mail, along with your invoice, when your order has been dispatched from our warehouse.

What do I do if my parcel is delayed?

Please reach out to our Customer Service Team and they will initiate an investigation into the matter.

What do I do if the courier gave me a damaged parcel?

Firstly, it is important to note that the courier will consider the condition of the parcel to be acceptable if you accept the delivery. However, you can reach out to the courier and start a report.
Afterwards our Customer Service is ready to help! Please reach out to them and make sure to include pictures of the damaged parcel and a list of the missing items. Please also forward the damage report from the courier.

Where do or do you not deliver to?

We deliver to addresses in Bulgaria, Croatia, Czech Republic, Estonia, France, Greece, Hungary, Ireland, Italy, Luxembourg, Poland, Portugal, Romania, Slovakia, Slovenia, and Spain.

Do you deliver to a PO address box?

No, for security reasons we do not deliver to PO box addresses.