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As soon as we have received your return parcel, we will initiate the refund process. The time it takes for a refund to be issued depends on the payment method you chose but will be processed within 14 days after you handed over your return parcel to the respective courier.
You will receive the refund through the means of payment you chose for your order. Depending on which payment option you have used, it typically takes between 2-30 days from the time we have transferred the payment until the money is visible in your account.
If you paid with credit card, you should receive your refund within 2-5 business days. With Mastercard, it can take between 2-30 days, depending on the terms and conditions of your card.
However, we may withhold a refund until we have received the item back from you, or until you have provided documentation of having returned the item - whichever happens sooner.
Please note that you are liable for any loss in value of the returned goods. In the event of loss or damage of your return parcel, we need the receipt you received from the courier when you handed in your return parcel to investigate the case and process a refund. Therefore, please remember to always ask for a return receipt.
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When placing a preorder, only selected payment methods are available.
You can pay with:
- Credit card (Visa, Mastercard, etc.)
- Google Pay
When your order contains a preorder, you will only be able to select payment methods at checkout that can be used for this type of order.
This is because preorder items are not charged immediately. The amount is reserved and will only be charged when the order is shipped from our warehouse. Some payment providers do not support keeping the amount reserved for this period and therefore cannot be used for preorders.
If your basket contains both a preorder and regular items, the same payment options apply to the entire order.
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You don’t need to register your return with Klarna.
Once we have received and processed your return at our warehouse, we will make sure that Klarna is informed about the refund. An amended invoice can then be found within 48 hours in Klarna. -
Can I buy a gift card online?
Yes. You can buy a Zizzi gift card online.
Once your purchase is completed, you’ll receive a digital, print-friendly PDF gift card. The gift card can be used both online and in all Zizzi stores.Can I use a gift card bought in a store online?
Yes. All Zizzi gift cards can be used both online and in all Zizzi stores.
You can redeem your gift card during checkout by entering the gift card number in the payment section.
Can I use a gift card bought online in a store?
Yes. Zizzi gift cards can be used both online and in all Zizzi stores.
How can I check the balance of my gift card?
You can easily check your remaining gift card balance.
What happens if I return or cancel an order paid with a gift card?
If you cancel or return an order that was paid fully with a Zizzi gift card, the refunded amount will automatically be issued to a new gift card.
If you paid using both a gift card and another payment method, the refund will be handled as follows:
- If the value of the returned items is higher than the amount paid with the gift card, the refund will first be issued to a new gift card (up to the gift card amount). Any remaining amount will be refunded to the other payment method used.
- If the value of the returned items is lower than the amount paid with the gift card, the full refund will be issued to a new gift card.
Example:
You place an order for 500,-
250,- is paid with a gift card and 250,- with a credit cardYou return items worth 400,-
250,- is refunded to a new gift card
The remaining 150,- is refunded to your credit card -
If the chosen payment method is not working, we recommend that you refresh the page and re-enter your card details or choose a different payment method. However, here are a few more plausible reasons why the payment method you chose does not work:
Credit card
Your credit card must be confirmed either by "Verified by Visa/MasterCard Secure Code" in order for you to purchase online.
This confirmation can be acquired through your bank or in your online banking account. If you have already confirmed your credit card and are still experiencing issues, please contact your bank directly.
PayPal, GooglePay, ApplePay
Please check that your connected bank account is covered. If this is the case, we recommend that you reach out to the payment provider or to your bank directly, who will help you locate the issue.
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Yes, it is safe to pay through the webshop. The payment is handled via an encrypted connection through Adyen, which is approved by NETS.
Credit Card
To ensure a high level of safety when purchasing with a credit card, we have added new safety measures. We have implemented 3D Secure, which is also known as "Verified by Visa" and "MasterCard Secure Code". It is a new general safety standard for purchases made online above a certain amount, which has been created by the credit card companies Visa and MasterCard.
This is how you proceed:
- Your credit card number
- Date of expiration
- Your CVV or CVC
Thereafter, you will be prompted to enter your Verified by Visa or MasterCard Secure Code to approve your purchase.Once your card is registered, you will use it to identify yourself – either through your Verified by Visa code or your MasterCard Secure Code – when you purchase items online in the future.
What is PSD2?
The Second European Payment Services Directive (PSD2) makes online payments more secure by requiring stronger customer authentication (SCA). This directive requires you to confirm your payment with a second authentication step (two-factor authentication). This can be, for example, a fingerprint in your online banking app or an additional verification code.
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You can pay in our webshop using the following payment methods:
- Visa
- Mastercard
- Paypal
- Google Pay
- Apple Pay
Secure payment
Card payments are made through an encrypted connection via the payment service provider Adyen, which is approved by NETS. You will be asked to enter your card number, CVV or CVC, and expiry date.When will I be charged?
The amount is reserved when you place your order and is only charged when the order is shipped from our warehouse. If you pay with Klarna, you will instead receive the invoice by email when the order is shipped. -
When you place your order, we reserve the amount on your payment method. This means:
- The amount appears as "pending" on your bank/card account
- The money has not been charged yet
When your order is shipped from our warehouse, you will receive an email from us, and the amount will be charged to your account.Timeline:
- You place your order → The amount is reserved
- We pack your order
- Your order is shipped → The amount is charged to your account – the reservation becomes a completed payment
Paying with Klarna?If you pay with Klarna, it works a little differently: You will receive the invoice by email when your order is shipped. You only need to pay once you have received the invoice, according to the payment deadline provided by Klarna.
If you cancel before shipment:
We always release the reservation immediately from our side when you cancel.
How quickly the amount disappears from your bank account depends on your bank and card type – not on us. It can typically take anywhere from a few days up to 30 days, depending on whether you use a debit or credit card and which bank you use.
Please note: We never charge you for a cancelled order. If the amount is still showing as "pending", it is only a reservation that has not yet been released by your bank. If you are unsure about the timing, please contact your bank.
If you pay with Klarna and cancel before shipment, you will not receive an invoice at all, as you are only invoiced when the order is shipped.
For pre-orders:
When you pre-order items, the amount is only reserved on your account until the items become available. We only charge you for your pre-order when it is shipped from our warehouse. If your pre-order is delayed, the reservation on your account will automatically be extended.