Return your item(s) using the return label and return form provided with your order. Once we have processed your return, we will automatically notify Klarna, and the invoice will normally be updated within 48 hours.
What happens to my Klarna invoice?
Your original invoice will be adjusted. You will not receive a new invoice.
It can take up to 14 days from when you hand in your return parcel until it is received and processed by us. It is therefore normal for the invoice not to be updated immediately.
If the payment deadline is approaching, we recommend contacting Klarna directly regarding your due date.
If you have already paid the invoice, Klarna will arrange the refund once the refund has been registered.
Why is there still an amount showing?
If a return fee is deducted from your refund, this amount may remain on your Klarna invoice.
Is the invoice still not updated?
If you have not received a confirmation from us 14 days after handing in your return parcel, please contact our Customer Service.
Remember to keep your return receipt until your return has been fully processed.
If you no longer have the return label, please contact our Customer Service so we can help you with the return.