If you have received a faulty item in your order, you may of course return it to us at no extra cost and order it anew. Was the item on sale when you first bought it? Then please reach out to customer service for a tailored solution.
You can return by using the return label within your parcel. If you do no longer have this document our Customer Service can create a new one if you reach out to them.
Please make sure to note down the correct return reason code on the return slip, so you will not be charged for the return shipping.
If the return period for your order has expired, you will not be able to receive the return material for your order in our return portal anymore. In these cases, please reach out to our Customer Service.
Please note that the final decision on a possible refund can only be made once we have received and assessed the item in our warehouse. If the warehouse staff comes to the conclusion that the fault is due to normal wear and tear, the faulty item may be refused and returned to the customer.