If you received a defective item in your order, you can, of course, return it to us free of charge and reorder it for the same price. You can return an item to us using the return label and return form enclosed with your package. Please ensure you include the correct return reason code on the return form so you won't be charged for return shipping.
However, in these cases, we recommend contacting our Customer Service team directly so they can find a personalized solution for you.
Please note: A final decision on a possible refund can only be made after we have received and assessed the item at our warehouse. If the warehouse staff concludes that the defect is due to normal wear and tear, the defective item may be rejected and returned to the customer.