We’re sorry if your item isn’t as it should be.
If you have received a faulty item, or if the item develops a defect during normal use, you can make a claim.
What are my options?
Depending on the defect, we may offer options including:
- returning the item for a refund
- keeping the item in return for compensation
If you would like to ask about the option of keeping the item in return for compensation, please contact our Customer Service.
Please send us:
- your order number
- a clear photo of the defect
- a short description of the problem
We will assess the case and help you with the next steps.
How do I return a faulty item?
If you would like to return the item for a refund, use the return label and return form included with your parcel. If you no longer have the return label, please contact our Customer Service so we can help you with the return.
Please make sure to select the correct return reason on the return form so that you are not charged a return fee.
We’re unfortunately unable to resend an item. If you would still like the item, please place a new order.
If the same item is no longer available at the same price, please contact our Customer Service and we will help you find a solution.
What happens after I return the item?
The item will be assessed once we receive it at our warehouse.
If the claim is approved, the case will be handled according to the individual circumstances.
If the assessment shows that the problem is due to normal wear and tear, incorrect use or other damage not covered by the right to make a claim, the claim may be rejected and the item may be returned to you.