You can return your items using the return label included in your package.
- Fill out the return form enclosed with your order.
- Place the items and the completed return form in secure packaging.
You can reuse the original bag your order arrived in, or use any other bag or box that protects the items during transport.
Important
When handing your return to the courier, please ask for a receipt. Without a receipt, we cannot investigate lost returns, and refunds cannot be issued.
Refund processing
Once we receive your return, we will process it as quickly as possible.
Depending on the courier, this may take up to two weeks. When your return has been approved, you will receive an email confirmation, and the refund will be issued to the same payment method used for your original order.
Return requirements
Zizzi offers a 30-day return policy from the day your package is delivered or ready for pick-up.
Items must be returned in a sellable condition. This means the item may be tried on but not worn, and must be free from damage, odors, or signs of use beyond a basic fitting. All tags must remain attached.
- Pantyhose and tights – unless faulty – must be returned unopened in their original packaging.
- Shoes – unless faulty – must be returned in their original shoebox. The shoebox must then be placed inside an additional protective shipping box or bag.
- Multi-packs. Partial returns of multi-pack products are not accepted. The entire pack must be returned in full to qualify for a refund.