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Welcome to the official webshop of Zizzi Denmark ApS, accessible at www.zizzifashion.com ("The Shop").

By placing an order in our Shop, you acknowledge and accept these terms regarding the order and delivery process.

Definition of business days: If terms are stated in business days, this means all days from Monday to Friday, with the exception of statutory holidays. This definition applies to all references to timeframes, processing periods, and delivery schedules mentioned in our Terms and Conditions or anywhere in our Shop.

1.1 User Eligibility

To make a purchase in the Shop, you must be at least 18 years of age or older. Please note that purchases made from the webshop are for personal use or gifts only.
We only enter into purchase agreements for orders placed online at www.zizzifashion.com in the countries listed at checkout.

1.2 Webshop Ownership

The Shop is owned and operated by Zizzi Denmark ApS ("Zizzi", "we", "us"), with the following details:

CVR Number: 14 01 75 77

Address: Kløvermarken 29, 7190 Billund

Phone: +45 69 16 59 09

VAT Id: DK14017577

Email: help@zizzifashion.com

1.3 Customer Service 

For any inquiries related to your purchases or if you require assistance, please reach out to our customer service at help@zizzifashion.com

2.1 Detailed Product Information

Our webshop offers comprehensive product details to help you make your purchase decision. These include:

• Material composition
• Available sizes
• Size guide
• Colour options
• Product features
• Measurements
• Care instructions
• Pricing

We aim to provide all the information you need to make an informed choice about our products.

2.2 Pricing and VAT

All prices in the Shop are stated in EUR, inclusive of Value Added Tax (VAT), but do not include shipping costs. Shipping fees are calculated based on the total purchase value and are clearly Itemised during the checkout process.

2.3 Shopping Basket Summary

Your shopping basket will provide a detailed summary of your selected items, showing the total cost, including both VAT and shipping expenses in EUR.

2.4 Price Variations

• Different pricing structures: Please note that prices may vary between our physical stores and our webshop.
• No price match: We do not offer price matching between our physical stores and webshops. Additionally, we do not offer price matching on items that are discounted after the purchase has been completed.

3.1 Conditions for Discount Codes

• Application of Discount Codes: Discount codes are redeemable exclusively at the moment of purchase.
• Exceptions: Certain items may be excluded from discount schemes. This will be detailed in the terms and conditions of the relevant voucher code.
• Minimum Spend Requirement: Be aware that a minimum purchase amount might be required to redeem discount codes.
• One Code per Order: Generally, only one discount code can be applied to an order at any given time.
• Exception for Shipping Codes: An exception is made if one of the discount codes specifically applies to shipping costs. In such cases, two codes can be combined — one for a discount on the items and another for free or reduced shipping.
• Partial Voucher Coverage: In cases where the value of a voucher does not cover the total cost of the item(s), the remaining balance can be paid using one of our accepted payment methods.
   

3.2 Order Value and Code Worth

Non-Cashable Value: The value of discount codes cannot be exchanged for cash, nor do they accrue interest. If items are returned, discount codes are non-refundable.

3.3 Redemption Process

• Pre-Completion Redemption: Discount codes must be redeemed before completing the ordering process. Retrospective application of discount codes is not possible.
• Non-Transferable: Codes must not be transferred to third parties. Unless explicitly agreed otherwise. 

4.1 Updates to the Webshop

The Webshop undergoes periodic updates to introduce new products and promotional offers, aiming to maintain up-to-date information on product availability and pricing.

4.2 Ordering Process

4.2.1 Product Listings as Offers

Product listings within our Shop are presented as an invitation to treat, displaying items that are available for purchase in a non-binding manner.

4.2.2 Finalizing the Order

By clicking the ""BUY NOW"" button at the end of the ordering process, you are placing a binding order for the products in your shopping cart.Items are not reserved until the purchase is complete.
Applicable Prices: The prices stated in the offer at the time of placing your order are the prices that will apply to your purchase.

4.2.3 Order Confirmation

Following the registration of your order, you will receive an immediate order confirmation via email. This email serves as an acknowledgment of your order and its details.

4.2.4 Payment and Agreement Confirmation

An order becomes legally binding only after the order is submitted, all required information is provided, and payment is finalized.
We are not obligated to supply any product(s) until the payment has been processed, and a purchase agreement has been confirmed through the issuance of an invoice, an order number, and the successful withdrawal of payment from your account.

4.2.4.1 Receipt of Order Confirmation

• Confirmation Considered Received: The order confirmation is considered to have been received by you as soon as we have sent it to the email address registered at checkout.
• Email Delivery to Server: The receipt is acknowledged when the email reaches the server of your email provider.

4.2.4.2 Customer Awareness

• Email Account Responsibility: It is the customer's responsibility to ensure that the email address associated with their order is current and accessible, to facilitate the timely receipt of order confirmations and other communication.
   

4.3 Right to Cancel Orders

• Occasionally, product availability or pricing may not be as displayed. If a price is significantly incorrect, or if promotional discounts are erroneously high, we reserve the right to cancel the order.
• We reserve the right to delete customer accounts registered with the Postbox address.
   

4.4 Excessive Returns
We reserve the right to limit purchases from our webshop for individuals with a high number of returns.

4.5 Automated Orders

• Prohibition of Automated Systems: We reserve the right not to accept or to cancel any order that is placed using software, web robots, web crawlers, web spiders, or any automated system or scripted behavior.
• Third-Party Services: This also extends to the use of third-party services acting on your behalf to place an order.
   

4.6 Customer Account Policy
We reserve the right to delete any duplicate registrations.
Should we detect any activities that raise concerns of potential fraud, we will take appropriate measures, which may include deactivating the account in question.

5.1 Payment Options
At Zizzi, we provide a range of payment methods to ensure security and convenience for your transactions:

• Credit Card
• PayPal
• Apple Pay
• Google Pay
   

5.2 Selection of Payment Methods

Right to Reject Payment Methods: We reserve the right to reject certain payment methods for any given order and may suggest alternative payment options.

5.3 Agreement on Electronic Documentation

By placing an order, you agree to receive all invoices and credit notes exclusively in electronic form.

5.4 Transaction Fees

Card payments are processed without any additional fees.

Please note that some banks do charge an extra overseas transaction fee. This fee is charged by the bank and will not be reimbursed by Zizzi. For more information, please contact your bank.

5.5 Secure Payment Processing

All credit/debit card transactions are securely processed through an encrypted and authenticated connection, Adyen. During payment, you'll be prompted to provide your card number, security code, and expiration date.

5.6 Privacy and Security

We prioritize your privacy and security:

• Zizzi Denmark ApS does not store any credit card details.
• Payment details are exclusively handled by our payment providers, preventing external access to your credit card information.
   

5.7 Payment Withdrawal and Purchase Agreement

The total payment will be deducted from your account when your order is dispatched from our warehouse. This marks the establishment of a binding purchase agreement between you and Zizzi, signified by the issuance of an invoice and an order number.

5.8 Reservation and Authorization

If you pay by card, we reserve the right to make a reservation of the amount at the time of the order to secure the payment. Should you discover that a payment reservation has not been released, please contact your card issuer for resolution, as only they have the authority to lift such reservations.

5.9 Ownership and Creditworthiness

Zizzi retains the right to:

• Refuse a purchase or delivery based on creditworthiness assessments.
• Maintain ownership of sold goods until full payment, including any interest or fees, has been received. 

5.10 Gift card

5.10.1 Definition

Zizzi gift cards are not electronic money but a non-regulated stored value that can be used as a payment method at Zizzi.

5.10.2 Redemption and validity

Gift cards can be used on www.zizzifashion.com and in our physical stores.

Gift cards are valid for 3 years from the date of purchase.

5.10.3 Refunds in case of cancellation / return

• If you cancel an order or return items that were paid in full with a Zizzi gift card, the full amount will be refunded to a new gift card, which can be used for future purchases.
• If you return items that were paid partially with a gift card:
  • If the purchase price of the returned items exceeds the amount paid with the gift card, the refund will be made to a new gift card up to the value originally paid with the gift card. Any remaining amount will be refunded to the other payment method used for the purchase.
  • If the purchase price of the returned items is lower than the gift card amount, the refunded amount will be issued to a new gift card.

5.10.4 Lost gift cards

Zizzi does not replace gift cards that are damaged, stolen, or lost in any other way.

5.10.5 Cash redemption of gift cards

The value of the gift card can be paid out by Zizzi stores and/or customer service within the first 30 days from the purchase date.

Preorder is an exclusive benefit for Club Zizzi members. When you purchase Preorder items, the following special conditions apply:

6.1 Dispatch of Preorders
The item will be dispatched as soon as it is in stock. If you order several pre-order items, the items will be dispatched together as soon as the last item is in stock.

6.1.1 Combined Delivery
If during checkout you chose to have preordered items and regular items shipped in one delivery, your order will be dispatched once all items are available. Each preorder item's expected delivery time is provided in the product description, though these are estimates, and we reserve the right to adjust them as needed.

6.1.2 Split Delivery
If during checkout you chose split delivery, regular items in stock will be shipped according to 7. Order Confirmation and Dispatch, whereas preorder items will be shipped in a separate delivery once the last preordered item is in stock. Regular shipping fees apply according to 8.4 Shipping Fees.

6.2 Estimated Delivery Time
The estimated delivery time can be found in the product description on our website. We reserve the right to change the estimated delivery time and will of course inform you of any delays.

6.3 Payment
Payment will only be made when the item leaves our warehouse. Until then, the money will only be reserved.

7.1. Acknowledgment of Order

The confirmation email will provide:

• A summary of your order
• Details of the items ordered, including type, size, and colour
• The total price, inclusive of VAT, delivery costs, and any potential fees
• A unique order number for reference
   

We advise customers to keep this email for future reference, especially if interaction with our customer service is needed.
Please note that the automated email is not an official acceptance of your order by Zizzi.

7.2 Order Invoice and dispatch confirmation

This email is an acknowledgment that we have received and dispatched your order.
Please note, that a legally binding purchase agreement between you and Zizzi is established only after you have received this email.

For any preordered items included in your order, payment will be reserved and only withdrawn upon shipment.

7.3 Processing and Delivery Timeline

Upon receiving your order, we promptly forward it to our warehouse to check item availability and expedite delivery. If your order includes preordered items, they will be dispatched once all items are available. Each preorder item's expected delivery time is provided in the product description, though these are estimates, and we reserve the right to adjust them as needed.

7.4 Dispatch Schedule

• Weekday Orders: Orders placed on weekdays are generally dispatched within 1-2 business days.
• Weekend/Public Holiday Orders: Orders made during the weekend or on public holidays are typically dispatched within the next 1-2 business days.

7.5 Shipping carriers
We primarily ship with DHL. However, the carrier may vary depending on the destination country.

7.6 Delivery Delays

7.6.1 Responsibility for Delivery Delays

While we strive to deliver orders promptly, Zizzi is not responsible for delays beyond our control or for delays that exceed the expected delivery time.

7.6.2 Reporting delayed deliveries

If you experience a delayed delivery, please contact our customer service within 30 days of the expected delivery date. If you do not report the delay within this time frame, it may affect our ability to file a claim with the delivery service, and we may not be able to take responsibility for the delay.

7.7 Stock Errors and Order Fulfillment

• Stock Availability: If items are available, we commit to dispatching them as swiftly as possible.
• Stock Unavailability: Should an item be out of stock, you will be informed promptly via email, and no payment will be processed.

8.1 Delivery Network

Our delivery service covers numerous European countries, including but not limited to:

Bulgaria
Croatia
Czech Republic
Estonia
France
Greece
Hungary
Ireland
Italy
Luxembourg
Poland
Portugal (Excluding Madeira Islands and Azores)
Romania
Slovakia
Slovenia
Spain
Balearic Islands

We aim to provide service to a wide range of locations, though some remote areas may be outside our delivery scope.

8.2 Tracking Your Order

You can track the progress of your order using the provided Track & Trace number included in the order invoice.

8.3 Delivery Completion

Delivery is complete when the goods are in your possession, either received at your specified address or collected from a delivery point by you or an authorised third party. The risk of damage and/or loss of products rests with us until the moment of delivery to you or an authorised third party, unless expressly agreed otherwise.

8.4 Shipping Fees

Delivery fees are shown at checkout and in your order confirmation.
All prices include VAT. The shipping fee covers handling and delivery of your order.

Home delivery fees

8.4.1 Delivery Fee for Zero-Value Orders

A delivery fee may be applied to your order in instances where the total value of products in the order amounts to 0.

8.5 Delivery Timeframe

Your order is expected to arrive within [3-7] business days from the date of the order. The exact delivery timeframe will be specified in your dispatch confirmation email.

8.6 Liability for Transit Delays

Once the order is with the courier, Zizzi cannot be held responsible for any transit delays.

8.7 Pickup Point Redirection

During busy periods, your package may be redirected to an alternative pickup location if the nearest point is full. The same applies to redirections to parcel shops or collection points if the recipient is not present at the time of home delivery. Zizzi is not liable for such redirections.

8.8 FlexDelivery Service

For FlexDelivery service registrants, responsibility for the package post-delivery lies with you, in accordance with your agreement with the courier. Zizzi is not liable for loss after confirmed delivery.

8.9 Pickup Deadlines

Pickup deadlines vary based on the shipping company and are typically between 7 to 14 calendar days. If opting for Click & Collect, please collect your package within 14 days to avoid return processing.

8.10 Damage During Delivery

Please note that if the courier succesfully handed over a parcel you accept it in the conditions it is received in. Please reject parcels that are damaged or show signs of misconduct. Alternatively, if a parcel was succesfully delivered in a damaged state:

1. Take several photos of the damaged parcel and any damaged items. It is important that the courier's tape is visible on the photos, if there is any.
2. Contact the courier and submit a damage report.
3. Contact Zizzi's Customer Service with an overview of the damaged or missing items, the photos and the filled out damage report.

If you find a discrepancy in your order, such as not receiving items as detailed on your invoice or delivery note, please:

1. Contact our customer service immediately via email or the online form.
2. Be prepared to provide your order number to assist in the prompt investigation of your order.
3. Investigation and Resolution

Please note that direct returns to Zizzi for the purpose of exchanging items for different sizes or products are not available. If you wish to exchange an item, you should:

• Place a new order for the desired product or size.
• Contact Customer Service to facilitate a price adjustment if the new item is more expensive than the initial offer. Please provide both the original and new order number when contacting customer service.

11.1 Notification of Withdrawal

As a customer, you have the right to withdraw from your purchase. To exercise your right of withdrawal, you must inform us of your decision to cancel your purchase. You can do this in one of the following ways:

1. Use our online withdrawal form.

2. Send an unambiguous written statement of your decision to withdraw to our Customer Service team.
    

11.2 Withdrawal Period

• A 30-day withdrawal period is granted.
• Extended Time Limit: If the period ends on a holiday or weekend, it is extended to the next business day.
• Return Labels: Use our return portal to create a return and receive the necessary return documents. Note that Zizzi will not cover any return shipping costs nor will we be able to start an investigation in case of loss if our designated return label is not used.

11.3 Return Responsibilities

• Item Condition: You are responsible for maintaining the item's condition during transit. Always keep the shipment tracking number.
• Lost or Damaged Items: You bear the responsibility if the item is lost or damaged during return shipping.
• Return Receipt: Obtain a receipt from the courier as proof of shipment.

11.4 Requirement for Sellable Condition

• Condition of Return: Items must be returned in a condition that is sellable. This means the item can be tried on but not worn. The item(s) should be free from damage and excessive use beyond basic testing and including attached tags. If a returned product shows signs of use beyond what would be expected from basic testing and this leads to a loss in its value, you, as the customer, may be held responsible for this depreciation. In such cases of depreciation, you may only receive a partial refund, or in certain circumstances, no refund at all, depending on the extent of the use and resulting loss in value.
• Original Packaging: To minimize the risk of depreciation, we recommend returning items in their original packaging. If the product's original packaging is not suitable for return in relation to e.g. legal requirements, it is the customer's responsibility that the package is returned in proper packaging. Unless faulty, shoes must be returned in their original shoebox, which should be placed inside another protective box or packaging to avoid damage during shipping.

11.4.1 Specific Conditions for Certain Products

• Bikinis and Underwear: These items must retain the plastic seal for health and hygiene reasons.
• Pantyhose: Tights must not have been removed from their original packaging.
• Multi-Pack Return Policy: Partial returns of multi-pack products are not accepted. The entire pack must be returned intact to qualify for a refund. 

11.5 Consequences of Cancelling Your Order

If you cancel your purchase, we'll refund all payments from you, including delivery costs (except any extra costs from choosing a delivery method other than our standard, cheapest option). We'll refund you within 14 days of being informed about your cancellation, using the same payment method you did, with no fees charged to you for the refund. We may hold the refund until we've received the returned goods or proof you've sent them back, whichever is first.

11.6 Return shipping fee

Any return fee will be shown in your credit note email.
All prices include VAT. The return fee covers handling and return shipping costs.

11.7. Uncollected Parcels

11.7.1 Right of Cancellation and Collection

An uncollected parcel is not considered as exercising your right of cancellation.
If you wish to use your right of cancellation, please notify us in writing before your order is automatically returned to us.

11.7.2 Fee

If a parcel is not collected and is returned to us, a fee of 4.99 EUR will be applied.
The fee will automatically be deducted from the amount you are refunded.

12.1 Complaint Period

As a valued customer of Zizzi, you are entitled to a 24-month period to file a complaint if the item you purchased is found to be defective. It is crucial to report the defect promptly and ensure that it has not resulted from misuse or damaging behavior.

12.2 Returning Defective Items

12.2.1 Via Mail

Return the defective item(s) to Zizzi Denmark ApS according to the steps described in 11.2

If possible, mark the defective area on the item with tape, a label, or a safety pin.

At your own cost you can also return the item to the address below:

Zizzi

Mossvej 22

8700 Horsens

Denmark

13.1 Method of Refund

• Original Payment Method: Refunds will be processed to the same means of payment used for the original transaction.
• Refund Amount: The refund will correspond to the total amount paid, as indicated in your order confirmation.
   

13.2 Defective Items

13.2.1 Refund Process for Defective Items

If it is determined that the product was defective at the time of purchase, a refund for the item will be issued.

13.2.2 Limitation of Liability

Our liability for defective items is limited to refunding the maximum amount equal to the purchase price of the item.

13.3 Shipping related Refund

13.3.1 Shipping Refund for Partial Return

• Non-Refundable Shipping Costs: If you choose to keep some items and only return part of your order, be aware that the shipping costs will not be refunded.

13.3.2. Shipping Refund for Complete Return

• Full Refund Including Shipping Costs: If you return the entire order, we will issue a full refund including the shipping costs.
• Exclusion of Additional Delivery Charges: Should you have chosen a delivery method more expensive than our standard offering, the refund will be limited to the cost of standard delivery.
• No Refund for Free Delivery: If the initial delivery was free of charge (0 €), no refund for delivery costs will be provided.

13.3.3 Shipping refund for Defective Items

• Full Refund Including Shipping Costs: Returning items with manufacturing defects incurs no charges. We will issue a full refund including the shipping costs paid at the time of purchase.

13.4 Policy for refunding items that have been part of a campaign or discount code

The refund for all returned items is based on the price you paid, as stated on your order confirmation. 

• 3 for 2: In the case of this campaign, the discount is distributed across all items that are part of the campaign.
• Discount on a specific amount (not %): Here, the discount is proportionally distributed across the applicable items. Therefore, the refund will reflect the discount proportionally assigned to the returned item(s)
• Return part of order: If you return part of your order, the discount will not be redistributed across the items you keep. You will be refunded exactly the amount you paid for the returned items.

14.1 Right to Reject Orders

We reserve the right to reject orders if we have reasonable grounds to suspect a breach of our Fair Use Policy. A purchase is only binding once you have received a final order confirmation from us.

14.2 Behaviour that may be considered a breach of Fair Use includes:

• Attempts at fraud related to returns, including manipulation of tags, labels or false claims about non-received items.
• Pretending to be a consumer for the purpose of reselling or marketing the items in a commercial setting.
• Placing orders with the intent to use the items for commercial activities (e.g., photoshoots) and subsequently returning them citing the right of withdrawal.
• Misuse of discount codes, promotional offers, or bonus schemes – including attempts to create fake orders to obtain compensation.
• Attempting to unfairly pressure or influence our staff to gain rights beyond the purchase terms or applicable law.
• Excessive and systematic purchasing and returning behaviour, which clearly deviates from regular customer conduct and demonstrates the intention was not to keep the items.

14.3 Our Assessment

Our assessment is based on objective and non-discriminatory criteria, including purchase frequency, return history, and any attempts to circumvent restrictions with false information. The final assessment is always made by our team.

14.4 Statutory Rights

Please note, our Fair Use Policy never limits your statutory rights, including a 30-day right of withdrawal.

14.5 Duration and Reopening of Account

In most cases, a suspension is temporary and can last from a few months to several years, depending on the circumstances. In particularly severe cases, however, the account may remain closed permanently. 
You are always welcome to contact our customer service to have the case re-evaluated, but we cannot guarantee the account will be reopened. The decision depends, among other things, on the severity of the original breach and the customer's conduct during the suspension, including attempts to circumvent the block by creating a new account with false information.

15.1 Applicability of Danish Law

• Governing Law: These Terms & Conditions are governed by Danish Law. In cases of defects in purchased items, the liability for nonconformity is determined according to the Danish Sales of Goods Act (“Købeloven”).

15.2 Jurisdiction

Settlement of Disputes: Any controversies, disputes, or claims arising from these Terms & Conditions will be resolved under the jurisdiction of the Danish courts.

15.3 Alternative Dispute Resolution

If you encounter issues with an item purchased from our Shops and are unable to resolve the matter with Zizzi, you have the right to seek alternative dispute resolution:

• European Consumer Centres Network (ECC Net):
• This platform facilitates out-of-court settlements for complaints regarding online purchases within the EU.
• The service is free and available in all EU languages.
• When filing a complaint, please provide our email: help@zizzifashion.com.

15.4 Additional Resources

For further information on the complaint process, visit Konkurrence- og Forbrugerstyrelsen
Overview of national Danish consumer bodies available at European Consumer Centre Network.

16.1 Correction of Errors and Adjustments

• Reserving Rights: We reserve the right to correct technical or typographical errors, adjust prices, and update stock availability on the Webshop without prior notice.
• Sold-Out Items and Stock Limitations: We cannot guarantee the availability of items and may experience delivery delays in cases of sold-out or limited stock.
• Discontinuation of Products: Zizzi reserves the right to discontinue any product at its discretion.

16.2 Color Representation

• Variation in Colors: The colors shown in the Shop may not precisely match the actual product colors, owing to variations in monitor and device settings. While we strive for accuracy, we cannot guarantee an exact color representation.

16.3 Content Updates

• Subject to Change: The content in the Shop, including references to Zizzi products and terms and conditions, may be updated or changed without prior notice.
• Accuracy and Access: We are not responsible for any inaccuracies or errors in the content. Access to specific product information is not guaranteed, especially as product details may evolve over time.

16.4 Pricing and Promotions

• Exclusivity: Discounts, codes, and promotions are exclusive to Zizzi and are not valid on partner websites.
• Changes to Promotions: Zizzi may modify promotions in the Shop at any time, without prior notice to customers.

16.5 Liability Limitation

• Limited Liability: Zizzi's liability for errors in reservations, orders, or provided information is limited. This includes, but is not limited to, typographical errors, price changes, and inaccuracies in product availability.
• Cap on Liability: Our liability is limited to the maximum amount corresponding to the price of the product purchased.

16.6 Third-Party Links and User Responsibility

• Presence of Third-Party Links: Our website may contain links to third-party websites. These links are provided solely for your convenience and to enhance your user experience.
• Disclaimer for Third-Party Content: We do not endorse, nor are we responsible for, the content, accuracy, or opinions expressed on these third-party websites.
• User's Responsibility: Accessing and using any third-party websites linked from our site is done at your own risk. We encourage our users to be aware when they leave our site and to read the terms and conditions and privacy policy of any other website that they visit.

16.7 User-Generated Content

To ensure a respectful and lawful online environment, all user-generated content (UGC), including but not limited to product reviews, questions, comments, or photos, must adhere to the following standards:

• UGC must not contain offensive language, obscenity, or defamatory remarks.
• UGC must comply with all applicable laws and regulations, and not promote illegal activities.
• Personal attacks, harassment, and threats are strictly prohibited.
• Reviews on our website should be honest reflections of your experience with our products.
• All content must be the original work of the user and not infringe on the intellectual property rights of others.
• We may display your reviews on our product pages, in marketing materials, or internally for quality control and product improvement initiatives. By posting your review, you give Zizzi a perpetual, irrevocable, royalty-free license to use the content you have submitted across our platforms.

Zizzi reserves the right, though not the obligation, to review and remove UGC that we determine, in our sole discretion, violates these guidelines or any other portion of our Terms and Conditions. We reserve the right to reject any review that is deemed non-compliant or inappropriate, or that includes promotional content, spam, or irrelevant material.

16.8 Use of Artificial Intelligence in Visual Content

AI-Generated Visuals:

In selected materials across the Shop, marketing, and other Zizzi channels, images or visual content may be fully or partially generated or enhanced using artificial intelligence (AI).

Purpose and Representation:

Such visuals are used for illustrative and inspirational purposes only. While we aim to ensure that all visual representations reflect our products as accurately as possible, certain elements may be digitally created or enhanced.

16.9 AI-assisted customer service 

We may use artificial intelligence and other automated tools to support our customer service in handling inquiries. Communication generated or assisted by such systems is monitored and managed by our customer Care team. Some information or responses may be generated or assisted by automated systems, including artificial intelligence. While we strive to ensure that all information provided is accurate, errors or inaccuracies may occasionally occur.

17.1 Engagement with Zizzi Webshop

• Data Processing and Collection: When you browse, purchase, or use the functionalities of the Zizzi Webshop, we responsibly process, collect, and sometimes share your data. This is to ensure a personalized shopping experience and to enhance our offerings.
   

17.2 Data Sharing and Feedback Collection

• Partner Collaboration: We may share your data with external partners for feedback collection to improve our services.
• Privacy Policy Details: For comprehensive information on how we handle your personal data, refer to our Privacy Policy. This can also be found in the footer of our Webshop.
   

17.3 Cookie Use and Consent

• Employment of Cookies: Cookies are used on the Webshop to enhance and facilitate user experience.
• Consent for Cookies: Cookies, except those necessary for technical reasons, are used only with your explicit consent. Read more in our Cookie Policy or visit the footer of our webshop.
   

17.4 Policy Accessibility and Consent

• Information Accessibility: Read more on our Personal Privacy Policy or visit the footer of our Webshop.
• Consent Acknowledgement: By using our Webshop, you acknowledge and consent to our Privacy Policy, which is an integral part of our General Terms and Conditions.
   

17.5 Updates to Policies
Policy Revision: We reserve the right to revise our Privacy and Cookie Policies at any time without prior notice.

Standard withdrawal form
(this form is to be filled out and returned only if the right of withdrawal applies)

- Dear [insert contractor’s name, physical address and, if applicable, the fax number and email address of the contractor]:

- I/we (*) hereby give notice that I/we (*) wish to exercise the right of withdrawal in relation to my/our (*) purchase agreement for the following goods (*)/provision of the following services (*)

- Ordered on (*)/received on (*)

- Customer’s name (Consumers’ names)

- Customer’s address (Consumers’ address)

- Customer’s signature (Consumers’ signatures) (only if the content of the form is notified on paper)

- Date

(*) Please as appropriate