Home Delivery:

We do our best to deliver your order as quickly as possible. 
We aim to deliver your order within 3-7 business days, depending on the country. 
If you chose Express delivery, we aim to deliver your order within 1-2 working days.

Please note:

• Orders placed during weekends or on public holidays are processed on the next working day.

• In rare cases, delivery times may be affected by circumstances beyond our control, such as delays with the carrier or weather conditions.

• You will receive a Track & Trace number once your parcel has been shipped. Please be aware that tracking information may not show the first scan until the parcel reaches the destination country.

As soon as we have received your return parcel, we will initiate the refund process. The time it takes for a refund to be issued depends on the payment method you chose but will be processed within 14 days after you handed over your return parcel to the respective courier.

You will receive the refund through the means of payment you chose for your order. Depending on which payment option you have used, it typically takes between 2-30 days from the time we have transferred the payment until the money is visible in your account.

If you paid with credit card, you should receive your refund within 2-5 business days. With Mastercard, it can take between 2-30 days, depending on the terms and conditions of your card.

However, we may withhold a refund until we have received the item back from you, or until you have provided documentation of having returned the item - whichever happens sooner.

Please note that you are liable for any loss in value of the returned goods. In the event of loss or damage of your return parcel, we need the receipt you received from the courier when you handed in your return parcel to investigate the case and process a refund. Therefore, please remember to always ask for a return receipt.

You have 30 days to return your order, counted from the day your parcel is delivered or ready for collection.

How to return

A return label was included in your parcel. Use it when you send the items back to us.

If you no longer have the return label, please contact our customer service and give us your order number, and we will help you.

Remember the receipt

Always ask for a receipt when you hand in your return parcel. Without a receipt we cannot open an investigation if the parcel is lost on the way - and we will unfortunately not be able to refund you.

Refund

It can take up to 14 days from the day you hand in your return parcel until it reaches our warehouse and your return has been processed.

Once your return has been processed, you will receive an email, and the money is returned to the payment method you used when ordering. How quickly the amount appears in your account depends on your payment method.

Would you like to exchange an item?

We do not exchange items. If you would like a different size or colour, please return the item and place a new order in our webshop.

Requirements for the items you return

Items must be returned in resalable condition. You are welcome to try them on, but not to use them, and they must be free from damage, odours and signs of wear beyond ordinary trying on. All tags must be intact, unless the item is faulty.

• Tights and leggings must be returned unopened in their original packaging - unless they are faulty.
• Shoes must be returned in their original shoebox, packed in additional protective packaging - unless they are faulty.
• Multipacks must be returned complete. We do not accept parts of a multipack.

If you received a defective item in your order, you can, of course, return it to us free of charge and reorder it for the same price. You can return an item to us using the return label and return form enclosed with your package. Please ensure you include the correct return reason code on the return form so you won't be charged for return shipping.

However, in these cases, we recommend contacting our Customer Service team directly so they can find a personalized solution for you.

Please note: A final decision on a possible refund can only be made after we have received and assessed the item at our warehouse. If the warehouse staff concludes that the defect is due to normal wear and tear, the defective item may be rejected and returned to the customer.