Home Delivery:

We do our best to deliver your order as quickly as possible. 
We aim to deliver your order within 3-7 business days, depending on the country. 
If you chose Express delivery, we aim to deliver your order within 1-2 working days.

Please note:

• Orders placed during weekends or on public holidays are processed on the next working day.

• In rare cases, delivery times may be affected by circumstances beyond our control, such as delays with the carrier or weather conditions.

• You will receive a Track & Trace number once your parcel has been shipped. Please be aware that tracking information may not show the first scan until the parcel reaches the destination country.

You have 30 days to return your order, counted from the day your parcel is delivered or ready for collection.

How to return

A return label was included in your parcel. Use it when you send the items back to us.

If you no longer have the return label, please contact our customer service and give us your order number, and we will help you.

Remember the receipt

Always ask for a receipt when you hand in your return parcel. Without a receipt we cannot open an investigation if the parcel is lost on the way - and we will unfortunately not be able to refund you.

Refund

It can take up to 14 days from the day you hand in your return parcel until it reaches our warehouse and your return has been processed.

Once your return has been processed, you will receive an email, and the money is returned to the payment method you used when ordering. How quickly the amount appears in your account depends on your payment method.

Would you like to exchange an item?

We do not exchange items. If you would like a different size or colour, please return the item and place a new order in our webshop.

Requirements for the items you return

Items must be returned in resalable condition. You are welcome to try them on, but not to use them, and they must be free from damage, odours and signs of wear beyond ordinary trying on. All tags must be intact, unless the item is faulty.

• Tights and leggings must be returned unopened in their original packaging - unless they are faulty.
• Shoes must be returned in their original shoebox, packed in additional protective packaging - unless they are faulty.
• Multipacks must be returned complete. We do not accept parts of a multipack.
• Underwear and bikinis must be returned with the original hygiene seal intact – unless the item is defective.

If you received a defective item in your order, you can, of course, return it to us free of charge and reorder it for the same price. You can return an item to us using the return label and return form enclosed with your package. Please ensure you include the correct return reason code on the return form so you won't be charged for return shipping.

However, in these cases, we recommend contacting our Customer Service team directly so they can find a personalized solution for you.

Please note: A final decision on a possible refund can only be made after we have received and assessed the item at our warehouse. If the warehouse staff concludes that the defect is due to normal wear and tear, the defective item may be rejected and returned to the customer.

After you hand your return parcel over to the carrier, it can take up to 14 days before it reaches our warehouse in Denmark and is processed.

Please note that the information shown in the parcel tracking does not necessarily show the final destination of your return parcel.

When has my return been processed?

Once we have received and registered your return, we will send you an email.

If you have not received an email from us 14 days after handing in your return parcel, please contact our Customer Service.

When will I get my money back?

The refund will be issued to the same payment method you used for the purchase.

How quickly the money becomes visible in your account depends on your payment method and your bank:

• Payment card: typically 2–5 business days
• Mastercard: in some cases, it can take up to 30 days, depending on the card terms
• Klarna: Klarna will automatically send you an updated invoice within 2 business days once the refund has been registered

Remember your return receipt

Always ask for a receipt when handing in your return parcel.

If the parcel goes missing in transit, we need the receipt to be able to open an investigation.

If you handed in the parcel without receiving a receipt, for example via a postbox, we unfortunately cannot investigate the case or issue a refund for a lost return parcel.