How do I return an item?

If you wish to return one or several items from your order, you can return them within 100 days as a member of Club Zizzi and within 30 days if you are not a member. The period is calculated from the date on which you received your order.
Returns can be made by using the return label, which is included in your package. Please follow the instructions on the return slip, which you can also find in your parcel. Put the items together with the return slip in a secure wrapping. If you still have the original bag your order came in, you can reuse it. If not, any bag or box will do. 
When handing over your return parcel to the courier, please make sure to ask for a receipt. If you deliver the package via a postbox or do not have a receipt, we cannot initiate an investigation/complaint process if the package disappears during shipment. In these cases, unfortunately, we cannot issue a refund.   
Once we receive your parcel, we will start processing your return. Please note that this may take up to 2 weeks depending on the courier. After your return has been checked and processed, you will be notified by e-mail, and we will initiate a refund to the same means of payment you chose for your order.

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